Our Commitment to Safe & Fast Delivery
At Archwatch, every timepiece is more than a product — it’s a piece of our legacy. That’s why we handle your order with the same care we give our watches in-store. Each order is inspected, packaged securely, and shipped using trusted courier partners. Whether you’re in Lucknow or another city in India, our goal is to get your order to you quickly, safely, and with full transparency.
Shipping Policy
1. Dispatch Time
All confirmed orders are dispatched within 1–2 business days. If your order includes special customization or a pre-order item, our team will communicate expected dispatch timelines in advance.
2. Shipping Partners
We use leading national and regional courier services to ensure timely and secure delivery. All shipments are fully trackable.
3. Tracking Information
Once your order is dispatched, you’ll receive a tracking number via SMS or email so you can monitor your shipment’s journey to your doorstep.
4. Shipping Coverage
We currently ship across India. For international delivery or bulk orders, please contact our support team directly.
5. Packaging
Every watch is packed in its original box with protective materials to prevent transit damage. We recommend unboxing your order carefully and retaining the packaging for warranty purposes.
Return & Exchange Policy
1. Return Window
We accept returns or exchanges within 7 days of delivery. To initiate a return, please contact our support team or visit our Aminabad store.
2. Conditions for Returns
The product must be unused and in its original packaging.
All manuals, warranty cards, and accessories must be included.
The watch must not show signs of wear, damage, or alteration.
3. Non-Returnable Items
Customized watches, engraved models, special orders, or clearance/discounted items may not be eligible for returns. Please confirm eligibility at the time of purchase.
4. Return Process
Contact our customer service to obtain a return authorization.
Pack the watch securely in its original box with all accessories.
Ship it back using the return label we provide or drop it off at our store.
5. Refunds
Once your returned item is received and inspected, refunds are issued to the original payment method within 5–7 business days. If the order was paid in cash in-store, refunds can be provided as store credit or bank transfer.
6. Exchanges
If you prefer an exchange instead of a refund, our team will help you choose another model of equal or higher value (with a balance payment, if applicable).
7. Defective or Damaged Items
If your watch arrives damaged or defective, contact us immediately with photos of the issue. We’ll arrange for a replacement, repair, or refund at no extra cost.